Get Help from Our Support Team
We’re here to help! Whether you have questions, need technical support, or want to share feedback, we’d love to hear from you.Contact Methods
Email Support
Email: [email protected] Response time: We typically respond within 24 hours on business days. What to include in your email:- Your name and email address
- Which app you’re using (Docs, Sheets, Outlook, etc.)
- A clear description of your issue
- Steps to reproduce the problem
- Any error messages you received
- Your browser and operating system
Chat Support
Available during business hours:- Click the Support link in the CoreGPT sidebar
- Or visit our website for live chat
Common Support Topics
Installation Help
If you’re having trouble installing CoreGPT:- See our Installation Guide
- Check the Troubleshooting page
- Contact support if you need additional help
Feature Questions
If you have questions about how to use CoreGPT:- See our First Steps Guide
- Check the product-specific guides (Docs, Sheets, etc.)
- See the FAQ page
Technical Issues
If you’re experiencing technical problems:- See the Troubleshooting page
- Check your internet connection
- Try clearing your browser cache
- Contact support if the issue persists
Billing & Account
If you have questions about billing or your account:- Check the FAQ for billing questions
- Visit your account settings
- Contact support for account-specific issues
Feedback & Feature Requests
We’d love to hear your ideas! You can:- Submit feature requests through the CoreGPT sidebar Feature request link
- Email us at [email protected]
Response Times
Email Support: 24 hours (business days)Support Portal: 24/7 access to knowledge base
Before You Contact Support
Please check these resources first:FAQ
Find answers to common questions.
Troubleshooting
Solve common issues yourself.
Installation Guide
Step-by-step installation help.
First Steps
Learn how to use CoreGPT.
Urgent Issues
If you’re experiencing a critical issue:- Try the troubleshooting steps first
- Email support with “URGENT” in the subject line
- Include all relevant details (app, browser, error message, etc.)
- Check your email for our response
Feedback & Suggestions
We’re always improving CoreGPT. We’d love to hear:- Feature ideas
- Improvement suggestions
- What you love about CoreGPT
- What could be better
Privacy & Security
When you contact support:- Your information is kept confidential
- We never share your data with third parties
- Your support tickets are encrypted
- We comply with data protection laws
Thank You!
We appreciate your patience and feedback. CoreGPT is better because of users like you!Have a question not answered here? Email us at [email protected] and we’ll be happy to help!