Troubleshooting

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Common Issues & Solutions

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Installation Issues

Problem: The app won’t install Solutions:

1. Make sure you’re using the correct marketplace:
   • Google Workspace: Google Workspace Marketplace (search for “ChatGPT AI for Workspace”)
   • Microsoft 365: Microsoft AppSource (search for the specific app name)
2. Clear your browser cache and try again
3. Try a different browser

Problem: I’m getting a permission error Solutions:

1. Click Grant permissions when prompted
2. Allow the app to:
   • Read and modify your documents
   • Display content in sidebars/panels
3. Sign out and sign back in
4. Reinstall the app if permissions were denied

Problem: The app won’t open after installation Solutions:

1. Refresh your browser or app
2. Sign out and sign back in
3. Clear your browser cache
4. Try a different browser
5. Restart your computer

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Feature Issues

Problem: The generated results don’t look right Solutions:

1. Be more specific in your request
2. Provide more context
3. Try regenerating to get different options
4. Review the result before inserting
5. Make manual edits if needed

Problem: CoreGPT isn’t generating what I want Solutions:

1. Be clearer about what you want:
   • Instead of “Make it better,” try “Rewrite in a professional tone”
   • Instead of “Summarize,” try “Summarize in 2-3 sentences”
2. Provide more context
3. Use examples to show what you want
4. Try regenerating multiple times

Problem: The translation isn’t accurate Solutions:

1. AI translations are good but not perfect
2. Always review translated content
3. Make manual edits as needed
4. For important documents, consider professional translation
5. Report issues to help us improve

Problem: Formulas aren’t working correctly Solutions:

1. Check that cell references are correct
2. Verify the data types match (numbers, text, dates)
3. Test on a small data set first
4. Make manual edits if needed

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Error Messages

“Permission Denied” This means the app doesn’t have permission to access your document. Solutions:

1. Grant the app permission when prompted
2. Check your account permissions
3. Make sure you have edit access to the document
4. Sign out and sign back in

“Network Error” This means there’s a problem connecting to the app’s servers. Solutions:

1. Check your internet connection
2. Refresh your browser or app
3. Try again in a few moments
4. Try a different browser
5. Contact support if the issue persists

“Quota Exceeded” This means you’ve reached your usage limit for the month. Solutions:

1. Wait until your next billing cycle
2. Upgrade to a higher plan for more usage
3. Contact support for additional quota

“Service Unavailable” This means the app’s servers are temporarily down. Solutions:

1. Wait a few minutes and try again
2. Try a different browser
3. Contact support if the issue persists

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App-Specific Issues

Google Docs Google Sheets Google Slides Outlook OneNote Teams

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Still Having Issues?

If you’ve tried these solutions and the issue persists:

Contact Support

Our support team is here to help. Contact us with details about your issue.

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Tips for Reporting Issues

When contacting support, please include:

• What you were trying to do
• What happened instead
• Which app you were using (Docs, Sheets, Outlook, etc.)
• Your browser and operating system
• Any error messages you received
• Steps to reproduce the issue

This helps us solve your problem faster.