> ## Documentation Index
> Fetch the complete documentation index at: https://help.coregptapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solve common issues with ChatGPT for Google Workspace and Microsoft 365 apps. Installation problems, performance issues, and error messages.

## Common Issues & Solutions

### Installation Issues

**Problem: The app won't install**

Solutions:

1. Make sure you're using the correct marketplace:
   * Google Workspace: Google Workspace Marketplace (search for "ChatGPT for Google Workspace")
   * Microsoft 365: Microsoft AppSource (search for the specific app name)
2. Clear your browser cache and try again
3. Try a different browser

**Problem: I'm getting a permission error**

Solutions:

1. Click **Grant permissions** when prompted
2. Allow the app to:
   * Read and modify your documents
   * Display content in sidebars/panels
3. Sign out and sign back in
4. Reinstall the app if permissions were denied

**Problem: The app won't open after installation**

Solutions:

1. Refresh your browser or app
2. Sign out and sign back in
3. Clear your browser cache
4. Try a different browser
5. Restart your computer

### Feature Issues

**Problem: The generated results don't look right**

Solutions:

1. Be more specific in your request
2. Provide more context
3. Try regenerating to get different options
4. Review the result before inserting
5. Make manual edits if needed

**Problem: CoreGPT isn't generating what I want**

Solutions:

1. Be clearer about what you want:
   * Instead of "Make it better," try "Rewrite in a professional tone"
   * Instead of "Summarize," try "Summarize in 2-3 sentences"
2. Provide more context
3. Use examples to show what you want
4. Try regenerating multiple times

**Problem: The translation isn't accurate**

Solutions:

1. AI translations are good but not perfect
2. Always review translated content
3. Make manual edits as needed
4. For important documents, consider professional translation
5. Report issues to help us improve

**Problem: Formulas aren't working correctly**

Solutions:

1. Check that cell references are correct
2. Verify the data types match (numbers, text, dates)
3. Test on a small data set first
4. Make manual edits if needed

### Error Messages

**"Permission Denied"**

This means the app doesn't have permission to access your document.

Solutions:

1. Grant the app permission when prompted
2. Check your account permissions
3. Make sure you have edit access to the document
4. Sign out and sign back in

**"Network Error"**

This means there's a problem connecting to the app's servers.

Solutions:

1. Check your internet connection
2. Refresh your browser or app
3. Try again in a few moments
4. Try a different browser
5. Contact support if the issue persists

**"Quota Exceeded"**

This means you've reached your usage limit for the month.

Solutions:

1. Wait until your next billing cycle
2. Upgrade to a higher plan for more usage
3. Contact support for additional quota

**"Service Unavailable"**

This means the app's servers are temporarily down.

Solutions:

1. Wait a few minutes and try again
2. Try a different browser
3. Contact support if the issue persists

### App-Specific Issues

**Google Docs**

<AccordionGroup>
  <Accordion title="Sidebar won't open in Docs">
    Solutions:

    1. Click **Extensions** → **ChatGPT for Google Workspace** → **🚀 Launch GPT**
    2. Refresh your browser
    3. Clear your browser cache
    4. Try a different browser
    5. Reinstall the app
  </Accordion>

  <Accordion title="Generated text won't copy">
    Solutions:

    1. Make sure you have edit access to the document
    2. Try clicking **Copy** in the chat panel
    3. Refresh your browser
    4. Try a different browser
    5. Reinstall the app
  </Accordion>
</AccordionGroup>

**Google Sheets**

<AccordionGroup>
  <Accordion title="Formulas aren't working in Sheets">
    Solutions:

    1. Check that cell references are correct (A1, B2, etc.)
    2. Verify the data types match
    3. Test on a small data set first
    4. Make manual edits if needed
  </Accordion>

  <Accordion title="Classification results are wrong">
    Solutions:

    1. Be more specific about categories
    2. Provide more context
    3. Try regenerating
    4. Make manual edits if needed
  </Accordion>
</AccordionGroup>

**Google Slides**

<AccordionGroup>
  <Accordion title="Speaker notes won't generate">
    Solutions:

    1. Make sure you have text on your slide
    2. Try refreshing your browser
    3. Clear your browser cache
    4. Try a different browser
    5. Reinstall the app
  </Accordion>

  <Accordion title="Design changes aren't applying">
    Solutions:

    1. Refresh your browser
    2. Try applying the design again
    3. Make manual design edits if needed
    4. Try a different browser
  </Accordion>
</AccordionGroup>

**Outlook**

<AccordionGroup>
  <Accordion title="CoreGPT AI for Outlook won't open">
    Solutions:

    1. Make sure the app is installed
    2. Refresh your browser
    3. Sign out and sign back in
    4. Try a different browser
    5. Reinstall the app
  </Accordion>

  <Accordion title="Email drafts aren't copying">
    Solutions:

    1. Make sure you're in compose mode
    2. Try clicking **Copy** in the chat panel
    3. Refresh your browser
    4. Try a different browser
    5. Reinstall the app
  </Accordion>
</AccordionGroup>

**OneNote**

<AccordionGroup>
  <Accordion title="CoreGPT AI for OneNote won't open">
    Solutions:

    1. Make sure the app is installed
    2. Refresh your browser
    3. Sign out and sign back in
    4. Try a different browser
    5. Reinstall the app
  </Accordion>

  <Accordion title="Notes won't copy">
    Solutions:

    1. Make sure you have edit access to the notebook
    2. Try clicking **Copy** in the chat panel
    3. Refresh your browser
    4. Try a different browser
    5. Reinstall the app
  </Accordion>
</AccordionGroup>

**Teams**

<AccordionGroup>
  <Accordion title="CoreGPT AI MeetSync won't open in Teams">
    Solutions:

    1. Make sure the app is installed
    2. Refresh your browser
    3. Sign out and sign back in
    4. Try a different browser
    5. Reinstall the app
  </Accordion>

  <Accordion title="Messages won't copy">
    Solutions:

    1. Make sure you're in the message compose box
    2. Try clicking **Copy** in the chat panel
    3. Refresh your browser
    4. Try a different browser
    5. Reinstall the app
  </Accordion>
</AccordionGroup>

## Still Having Issues?

If you've tried these solutions and the issue persists:

<Card title="Contact Support" icon="envelope" href="/help-support/contact">
  Our support team is here to help. Contact us with details about your issue.
</Card>

## Tips for Reporting Issues

When contacting support, please include:

* **What you were trying to do**
* **What happened instead**
* **Which app you were using** (Docs, Sheets, Outlook, etc.)
* **Your browser and operating system**
* **Any error messages you received**
* **Steps to reproduce the issue**

This helps us solve your problem faster.